Shipping and Delivery Policy

Last updated: September 2026

Bá Foods ships frozen foods to customers throughout Japan, using appropriate carriers for products that must remain frozen during delivery.

Before placing an order on our website, we recommend that you read the conditions below.

1. Delivery area

We deliver to areas within Japan that are covered by our partner carriers.

Certain locations, remote islands, or regions with logistical restrictions may be subject to:

• longer delivery times;
• different shipping fees;
• service limitations;
• or temporary unavailability of frozen product delivery.

If there is any issue preventing us from shipping your order, we will contact you.

2. Shipping fees

Shipping fees are calculated based on factors such as:

• delivery region;
• weight and volume of the order;
• number of items;
• carrier conditions.

The applicable amount will be displayed at checkout before you complete your purchase.

When available, orders that meet the free shipping conditions shown on the website will receive the benefit automatically or in accordance with the rules of the current promotion.

3. Order preparation

After payment is confirmed, your order moves into the picking and preparation stage.

Since we work with frozen foods, all products are prepared for shipment in a way that properly preserves their quality during transport.

Preparation time may vary depending on:

• order volume;
• product availability;
• weekends;
• holidays;
• promotional periods;
• holiday seasons and special dates.

4. Delivery time

Delivery time varies according to the region in Japan and starts counting after the order has been prepared and handed over to the carrier.

The timeframes provided are estimates and may change due to circumstances beyond the control of Bá Foods, including:

• weather conditions;
• heavy snowfall;
• typhoons;
• earthquakes;
• accidents;
• traffic congestion;
• transport disruptions;
• carrier peak demand;
• holidays and periods of high traffic.

Whenever possible, we recommend that you track your shipment using the tracking information provided by the carrier.

5. Frozen products

Bá Foods products that require freezing are shipped using an appropriate refrigerated/frozen delivery service.

Upon receiving your order, we recommend removing the products from the shipping box and storing them in the freezer as soon as possible.

If you notice any signs of:

• significant thawing;
• leakage;
• seriously damaged packaging;
• improper temperature;
• or any condition that may compromise food safety;

do not consume the product and contact us immediately.

6. Receiving your order

It is the customer’s responsibility to ensure that someone is available to receive the order at the specified address.

Because these are frozen foods, it is important to avoid long periods without receipt or proper storage.

If no one is available, the carrier may leave a delivery attempt notice and make another attempt in accordance with its own rules.

7. Incorrect or incomplete address

Before completing your order, carefully check:

• recipient’s name;
• postal code;
• prefecture;
• city;
• street address;
• house or apartment number;
• building name, when applicable;
• phone number.

Bá Foods is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If a reshipment is required due to an address error provided by the customer, additional shipping costs may be charged.

8. Absence or non-receipt

If the customer does not receive the order within the time allowed by the carrier and the goods are returned, we cannot guarantee a refund.

Frozen products that are returned after an interruption or risk of compromise to the cold chain cannot be resold.

If it is possible to reship the order, any additional shipping costs may be charged to the customer.

9. Changing the address after purchase

If you need to change the delivery address, please contact us as soon as possible.

We will do our best to make the change while the order is still being prepared.

After the order has been handed over to the carrier, changes may:

• not be possible;
• cause delays;
• or result in additional charges from the carrier.

10. Delivery delays

Bá Foods works to ensure that all orders are shipped and delivered within the estimated timeframe.

However, delays caused by the carrier, weather conditions, or exceptional situations may occur.

A delivery delay, in itself, does not necessarily mean that the products have been compromised.

If the delay results in a proven issue with the quality or preservation of the food, please contact us so we can review the situation.

11. Orders damaged during transport

If the box or products arrive seriously damaged, take photos before discarding any packaging.

Whenever possible, document:

• the outer box;
• the shipping label;
• the damaged product;
• the individual packaging;
• the condition of the products at the time of opening.

Contact us as soon as possible so we can investigate the incident with the carrier.

12. Tracking

When the service used provides tracking, the information may be sent to the customer after the order has been dispatched.

Delivery tracking must be done using the system of the carrier in charge.

13. Free shipping

When Bá Foods offers free shipping, specific conditions may apply, such as:

• minimum purchase amount;
• eligible regions;
• promotional period;
• eligible products;
• other conditions disclosed on the website.

The rules displayed at the time of purchase will be considered valid for that order.

14. Contact

If you have any questions about your order or delivery, please contact:

Bá Foods

Email: contact@bafoods.jp
Phone: 090-6529-5038
WhatsApp: +81 90-6529-5038

To speed up service, always provide your order number.